Frequently Asked Questions
1. How long are shipping times?
Your products will ship within one to five days of you placing your order, and then take 21 to 40 days to reach your doorstep. Each product at EZ Baby Supplies has an estimated delivery time that you can find in the product description.
2. What's your return policy?
Instead of returning items, you can contact us for a full or partial refund if applicable. Why? Returns leave a carbon footprint. So just tell us what went wrong and send along some pictures and videos. Once your pictures and videos have been sent, and received we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Then, if possible, you can donate your product to a local charity or keep it!
3. Can I cancel my order?
If your order has already been shipped out, unfortunately we can't cancel your order. If you cancel your order before it has been shipped out, but still receive the package, then please go ahead and do one of two things: donate it, or enjoy it.
4. What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective -- then simply notify us, and we’ll give you a refund if you are applicable. You won’t be asked to ship the product back to us if everything checks out.
5. Do you offer exchanges?
We do not offer exchanges.